Terms of use

Welcome to the Tsucro online store! By using our website, you confirm that you have read and agree to these Terms of Use.

1. General Provisions

1.1. These Terms govern the use of the website www.tsucro.com (or other official domain) and the purchase of products through it.
1.2. Tsucro reserves the right to update or modify the content of the website and these Terms at any time without prior notice.

2. Orders

2.1. All products are accompanied by photos and descriptions. Due to the handmade nature and natural origin of materials, slight variations in color or shape may occur.
2.2. An order is considered accepted only after confirmation from our side.
2.3. If a product is unavailable, we will inform you and agree on possible alternatives or a refund.

3. Payment and Delivery

3.1. Payment can be made using the methods available on the website.
3.2. Delivery is carried out via selected shipping services. Delivery times may vary depending on the carrier’s work. Tsucro is not responsible for delays caused by shipping companies.

4. Returns and Exchanges

4.1. Returns are accepted within 14 days in accordance with the laws of Ukraine, provided the item is in its original condition.
4.2. Jewelry made to order or altered according to the customer’s request is non-returnable, except in the case of manufacturing defects.

5. Personal Data

5.1. We process your personal data in accordance with the Law of Ukraine “On Personal Data Protection.”
5.2. Your information is used solely for order processing and fulfillment and is not shared with third parties, except as required by law.

6. Intellectual Property

6.1. All photos, texts, designs, and other materials on the website are the property of Tsucro and are protected by copyright law.
6.2. Copying, publishing, or using any website materials without written permission from the owner is strictly prohibited.

7. Liability

7.1. Tsucro is not liable for any damage caused by improper use of the products or external factors.
7.2. All disputes shall be resolved through negotiations or in accordance with the laws of Ukraine.